Privacy Policy

MatrixMD is an all-in-one medical operations and AI platform for clinics and IPSes in Colombia. MatrixMD helps healthcare institutions manage scheduling, clinical records, administrative operations, DIAN electronic invoicing, RIPS, analytics, and WhatsApp-based patient communication.

This integration connects authorized company WhatsApp Business accounts through Meta Embedded Signup and WhatsApp Cloud API so MatrixMD can operate business messaging workflows such as appointment scheduling, confirmations, rescheduling, patient follow-up, message templates, image/media messages, and coexistence with the WhatsApp Business mobile app.

We process account identifiers, WhatsApp Business Account IDs, phone number IDs, template metadata, webhook events, and message data only to validate and operate the integration requested by the business owner.

We do not sell personal data. We do not use WhatsApp message content for advertising. WhatsApp integration data is stored in Cloudflare D1 for onboarding, operational testing, support, and troubleshooting. Access tokens are stored server-side and are not exposed in the browser.

To request deletion or access, contact MatrixMD at matrixmd@pahventure.com or +57 300 143 7536.

Service URL: https://meta.matrixmdsoftware.com

Official website: matrixmdsoftware.com. Operational locations: Bogota, Medellin, and Barranquilla, Colombia.